Last Updated: April 2025
Welcome to Visa for Indonesia, operated by International Visa Service Sp. z o. o. sp. k. ("we," "our," or "us"). These Terms of Use ("Terms") govern your use of our website (the "Service") and the e-Visa application services we provide.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
Visa for Indonesia is a service that assists travelers in obtaining electronic visas (e-Visas) for entry into Indonesia. We provide an online platform for completing and submitting e-Visa applications, along with support services to facilitate the application process.
Our Service includes:
Please note that the final decision to grant or deny an e-Visa rests solely with the Indonesian immigration authorities. Our Service does not guarantee visa approval.
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
By using our Service, you agree to:
You are solely responsible for ensuring that you meet all requirements for entry into Indonesia, including having a valid passport, meeting health requirements, and complying with any other entry conditions imposed by Indonesian authorities.
The use of our Service requires payment of fees, which include both the government visa fee and our service fee. All fees are clearly displayed before you complete your application and are non-negotiable.
Payment must be made at the time of application submission using one of our accepted payment methods. All payments are processed through secure payment gateways.
Our refund policy is as follows:
Refund requests must be submitted in writing to our customer support team. Processing times for refunds depend on your payment method and financial institution.
The Service and its original content, features, and functionality are and will remain the exclusive property of International Visa Service Sp. z o. o. sp. k. and its licensors. The Service is protected by copyright, trademark, and other laws of both Poland and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of International Visa Service Sp. z o. o. sp. k.
Our Service may contain links to third-party websites or services that are not owned or controlled by International Visa Service Sp. z o. o. sp. k.
International Visa Service Sp. z o. o. sp. k. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that International Visa Service Sp. z o. o. sp. k. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
In no event shall International Visa Service Sp. z o. o. sp. k., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Our liability is limited to the amount paid by you for the specific service in question.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
International Visa Service Sp. z o. o. sp. k., its subsidiaries, affiliates, and its licensors do not warrant that:
We do not guarantee the approval of any visa application, as the final decision rests solely with the Indonesian immigration authorities.
These Terms shall be governed and construed in accordance with the laws of Poland, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Any disputes arising out of or relating to these Terms or the Service shall be resolved through the following process:
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us: