When contacting our support team, it's helpful to have the following information ready:

• Your application reference number (if you've already applied)
• Your full name as it appears on your passport
• Your passport number
• Details about your specific question or issue
• Any error messages you've received (if applicable)

Having this information ready will help our support team assist you more efficiently.

Our response times depend on the contact method and the nature of your inquiry:

• Email inquiries: We aim to respond to all email inquiries within 24 hours.
• Urgent inquiries: For urgent matters (such as imminent travel with visa issues), we prioritize responses within 4 hours.
• Phone support: During our operating hours, phone support is immediate. If all representatives are busy, your call will be returned as soon as possible.

During peak travel seasons or holidays, response times may be slightly longer, but we always strive to provide timely assistance.

Our office in Katowice, Poland primarily handles administrative operations and is not set up for walk-in visa consultations. We recommend contacting our support team via email or phone for assistance with your visa application.

If you have a specific need to visit our office, please contact us in advance to schedule an appointment. This ensures that the appropriate staff member will be available to assist you.

Yes, we offer multilingual support to assist travelers from around the world. Our support team can provide assistance in the following languages:

• English
• German (Deutsch)
• Polish (Polski)
• Spanish (Español)
• Chinese (中文)
• French (Français)

When contacting us, you can request support in your preferred language, and we'll connect you with an appropriate team member.

We value your feedback as it helps us improve our services. You can provide feedback through the following channels:

• Email: Send your feedback to support@evisa.express with "Feedback" in the subject line.
• Phone: Share your feedback with our support team during a call.
• Post-Service Survey: After your visa application is processed, you'll receive a short survey via email where you can rate our service and provide comments.

Whether your experience was positive or you have suggestions for improvement, we appreciate hearing from you.